Shipping and Returns

Shipping

We ship all orders from Newton, Kansas. Our goal is to get your seeds and coffee to you as quickly and carefully as possible.

Seed orders: Orders placed before 2 p.m. CT Monday through Friday typically ship the same business day. Weekend orders ship the following Monday. All seed packets are shipped via USPS Mail and usually arrive within 3 to 5 business days.

Coffee orders: Coffee is packed fresh in Newton and ships within 1 to 3 business days of your order. We use USPS Priority Mail to make sure your coffee arrives fresh.

Free shipping: Orders of $25 or more ship free within the continental United States, no promo code required. For orders under $25, standard shipping rates apply at checkout. We build shipping costs into our prices so you always get fair, transparent pricing.

Alaska, Hawaii, Puerto Rico & military addresses: Because USPS charges higher carrier rates to these destinations, orders shipping to Alaska, Hawaii, Puerto Rico, or a military (APO/FPO/DPO) address are charged a flat $9.99 shipping fee and are not eligible for free shipping.

Order tracking: You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

Returns and Exchanges

Seeds: Because seeds are a perishable agricultural product, we are unable to accept returns on opened seed packets. If your seeds arrive damaged or you receive the wrong variety, please contact us within 7 days and we will make it right with a replacement or refund.

Coffee: If your coffee arrives damaged or you are not satisfied with your order, reach out to us within 14 days of delivery. We will work with you on a replacement or store credit.

Damaged shipments: If your order arrives damaged in transit, please take a photo and email us at info@autumnprairiepumpkins.com. We will send a replacement at no cost.

Our Germination Promise

We carefully test and package our seeds for quality. If your seeds fail to germinate under proper growing conditions, contact us within one year of purchase and we will gladly replace them or refund your purchase.

Germination depends on soil temperature, moisture, planting depth, seedling care, and weather. Please follow the planting instructions included with each packet. We may ask a few questions or for a photo or two so we can help troubleshoot before issuing a replacement. Buyer pays shipping.

To start a germination claim, email us at info@autumnprairiepumpkins.com with your order number and the variety.

Contact Us

Questions about an order? Email us at info@autumnprairiepumpkins.com and we will get back to you within one business day.