Refund policy
Return & Refund Policy
At Autumn Prairie Pumpkins, your satisfaction matters to us. We are a small family farm in Newton, Kansas, and we stand behind every seed packet and bag of coffee we sell.
Seeds
Due to the perishable and seasonal nature of seeds, we generally do not accept returns. However, if your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and we will make it right with a replacement or full refund.
Changed your mind?
For seed orders placed on or after October 9, 2026, email us within 14 days of delivery to request a change-of-mind return. We will honor a refund once the seed packets are returned in their original, unopened condition. Return shipping is the buyer's responsibility. Orders placed before October 9, 2026 remain under the return terms in effect when purchased.
Coffee
If your coffee arrives damaged or is not what you ordered, contact us within 7 days of delivery for a replacement or refund. Because coffee is a perishable product, we cannot accept returns of opened bags.
How to Request a Refund
Email us at info@autumnprairiepumpkins.com with your order number and a brief description of the issue. We aim to respond within 1-2 business days.
Refund Processing
Approved refunds are processed to your original payment method within 5-7 business days.
Seed germination support
Our one-year Germination Promise is separate from change-of-mind returns. See that page for growing conditions and the replacement or refund support offered, and contact us with your order details.
Soap, books and digital products
Contact us with your order number before sending any item back. For soap or printed books, describe the condition and issue so we can explain the applicable options. For a digital download, tell us if the file is missing, damaged or different from the item ordered. Digital files do not require physical return shipping. Check the product page for delivery format and usage rights, and contact us before purchase if these are unclear.
